FAQ

FAQ

Check Out The Answers To Your Most Frequently Asked Questions

How long will it take to receive the item/s I ordered?

We know how thrilling it is to receive Elsa Summer products as soon as possible! Depending on your indicated shipping address, shipping may take approximately 2 to 3 weeks starting from the date of the order’s fulfillment. It can also be as early as 5 days depending on your location!

However, we ask for consideration for instances when there is a volume of orders such as Mother’s Day, Father’s Day, Thanksgiving, and the Holidays. Turnaround time for shipping may be longer during these events. There may also be inevitable delays due to force majeure and we may not be able to determine the exact shipping period in cases like these.

Do you offer product Guarantee or Warranty?

For your full satisfaction, we provide you with a 30-Day Return Policy as a guarantee. You can send a product back to us within 30 days from the date of delivery, and we will readily offer you a refund or a replacement should you deem our products are not according to your expectations.

Do I have to pay duties and taxes for the items I purchased?

As required by law, we will be declaring the full value of your order for customs purposes. Most of our customers have had no issues with packages being stuck at customs. Please take note, however, that customs policies and import duties may vary from country to country. For this, we recommend that you check with your local customs to determine if there are any extra charges or any other process necessary for your order to be successfully received.

How can I track my order?

Once your order is successfully processed, you will be notified via email with a tracking number and a link where you can personally track your parcel at any time. Enjoy a hassle-free tracking process!

How can I purchase?

Elsa Summer promises to give you an EASY, FUN, AND TROUBLE-FREE shopping experience.

Think only happy thoughts! Explore. Add to Cart. Enjoy! It’s a no-brainer.

  1. Click on the item you like to view its details. Choose your preferred color, size or all other specifics, and then hit ADD TO CART.
  2. Specify how many pieces, sets or pairs you want to buy, type in the discount code (if you have one), and when you’re ready to continue, click on the CHECKOUT button.
  3. In the next page, you will be asked for your SHIPPING INFORMATION and PAYMENT DETAILS. You can choose between completing your order via your PAYPAL account or your DEBIT/CREDIT CARD information. Once confirmed, your purchase is DONE!

You will be given an ORDER NUMBER immediately after your purchase. Always take note of this number for your future reference.

What payment methods do you accept?

For your optimum safety, security, and convenience, we have PCI-Compliant Payment Gateways. We offer you the following ways in which you can pay for all your exciting finds:

  • Credit/Debit Card: MasterCard, Visa, Visa Electron, Discover, American Express (AmEx), and JCB
  • PayPal: Shop in absolute expediency without needing to fill in your card details on our website! Once the order is confirmed, your account will be automatically charged.
The particular size/style/color of the item I want is out of stock! When will it be restocked?

We do our best to make sure that your favorite finds are always in stock! New items come in daily and the most popular ones are restocked without delay. Always click on the button that says, “Out of stock? Notify me” so you will be notified immediately via email once the item is restocked.

If you find a design, color, or size that enchants you, BUY IT RIGHT AWAY and then think only happy thoughts!

Do you ship internationally?

Good news! We deliver worldwide! Shipping costs may vary depending on your location and will be automatically computed upon checkout.

Do you accept returns/exchange of the item?

We make shopping easy for our valued online shoppers. Elsa Summer proudly offers you a trouble-free Returns Policy! If the item you purchased is unsatisfactory, you can process an easy return or exchange with us within 30 days from delivery date.

For more details on Returns, please check out our RETURNS POLICY by clicking here.

How can I contact you?

Got queries, concerns or pixie dust problems?

Please don’t hesitate to reach out to us at any time of your convenience. We’re only a tap or a click away — 24/7 and 365! Our friendly team of pixies will always be ready to assist you. Send us an email at hello@elsasummer.com or drop us a quick message here.